On this page will answer some common questions we often receive about our glass repair services.
1. Is there a difference between repair and replacing auto glass?
Yes. CRACK DR encourages repairing rather than replacing. Stone damage which can be covered by a U.S. quarter and a Dollar bill is often restorable with windshield repair technology. No only it repairs the damage, but it also restores the safety of the windshield. Replacing the OEM windshield will lose the factory original seal, giving a chance that the new replaced windshield will get water leaks and wind noice. Should the windshield need to be replaced, your installation specialist follows strict standards and procedures to be confident your new windshield is safely installed. For professional windshield replacement contact www.safelite.com
2. Does CRACK DR just fix windshield glass, or other kinds of glass?
Yes, we only specialize on windshield repair.
3. Can CRACK DR provide services to meet my demanding schedule?
We sure can. We can also offer Mobile Service, sending an installation specialist to your vehicle.
4. Where's the nearest CRACK DR location in my area?
There's probably a CRACK DR or affiliate location very near you. Click on LOCATIONS on the top menu.
5. Does CRACK DR provide other glass-related services?
Yes, CRACK DR specializes on windshield repair and replacements. But we also offer headlight restoration services. Call : (832) 785 2829
6. How does my insurance company get billed for the auto glass services?
Crack Dr handles the entire insurance claim process for you. Once you schedule service with us, we will confirm your glass coverage and place the no penalty claim directly with your insurance company.
8. What if I don't have full glass coverage?
If you don't have comprehensive coverage, you may need to pay a portion when you pick up your vehicle.
9. Are your technicians certified?
Not only are most of CRACK DR's specialists certified by the National Glass Association (NGA), our specialists also pursue SmarTechTM certification levels exceeding the NGA's certification standards and they participate in on-going field seminars, workshops and computer based training. That's how we can promise that "We repair confidence."
10. Is there a warranty or guarantee on your services?
Our workmanship and your satisfaction is 100% guaranteed. If you're not happy with the job that was done, we'll make it right.
11. Will checking on my deductible or inquiring about an auto glass claim raise my insurance rates?
Asking your insurance provider about your policy coverage and deductibles is generally not considered a claim. To be certain, please refer to your insurance policy.
12. Will filing an auto glass claim count towards my insurance policy?
In many cases, insurance companies will not count auto glass damage as a claim on your policy. To be certain, please refer to your policy or contact your agent and/or insurance provider to confirm your specific coverage.
13. What if I only have liability coverage?
Because liability insurance only provides coverage for damages to another vehicle, auto glass services are not covered under your liability policy. Crack Dr offers multiple payment options including cash, checks, Visa, MasterCard.
14. Will all insurance companies waive my deductible if my windshield is repaired rather than replaced?
Many insurance companies cover windshield repair at 100 percent coverage with no deductible. A Crack Dr representative will be happy to help you with your questions regarding insurance coverage.
15. Do I need to contact my agent or insurance company before I contact Crack Dr?
We're experts at verifying coverage, filing the claim and handling all the paperwork. Our affiliate company, Safelite Solutions, administers auto glass programs for more than 100 insurance companies. In many cases, we have coverage information available online. If not, we'll contact your insurance company and submit the claim on your behalf.
